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BelleGrande.com
Terms, Conditions and Privacy Policy
IMPORTANT -- PLEASE READ THESE TERMS
AND CONDITIONS CAREFULLY BEFORE ACCEPTING THIS AGREEMENT, THEN PRINT
THESE TERMS AND CONDITIONS AND STORE THEM ALONG WITH ALL
CONFIRMATION EMAILS, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES
AND PAYMENT METHODS RELEVANT TO YOUR USE OF THE SITE. WE WILL NOT
FILE OUR CONTRACT WITH YOU AND SO YOU SHOULD PRINT IT OUT FOR YOUR
RECORDS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE (AS SET
OUT BELOW) AND WILL ONLY BE ACCESSIBLE VIA THE BelleGrande.com SITE.
Notification of these
terms and conditions constitutes the making of an offer, which you
accept by clicking on "Yes" button. When acceptance reaches us (as
defined below), a legally binding agreement on these terms and
conditions is concluded between, (a) you, the end user, and (b)
Belle Grande ("Company", "we", "us" or "our" as appropriate). The
Company provides the services on the web site at www.BelleGrande.com
and any other online platform provided by us ("BelleGrande.com ") on
which you access our services ("Services"). These terms and
conditions together with any other additional rules and terms that
specifically relates to and governs any particular event, game,
software or tournament constitute a legally binding agreement
("Agreement"). This Agreement is written and is only available in
English. If this Agreement is translated into another language the
English version will prevail.
Your attention is drawn
to our Privacy Policy which describes how we deal with and protect
your personal information and by accepting this Agreement, you are
also acknowledging and accepting that policy.
1. Applicability of
Terms and Conditions.
By playing our Games
(defined below), or clicking on the "Yes" button when you install
our Software and/or by acknowledging that you have read this
Agreement when you register to join BelleGrande.com , you agree to
comply with this Agreement, and you acknowledge that your failure to
comply with this Agreement may result in disqualification, Account
closure, forfeiture of funds and/or legal action against you, as
appropriate and as further specified in this Agreement. If you have
any questions as to this Agreement, we encourage you to seek
independent counsel prior to clicking on the "Yes" button when you
install the software and/or before continuing with the registration
process. You acknowledge that if you accept this Agreement, we will
start providing you with the benefit of our Services immediately. As
a consequence of this, if you accept this Agreement when registering
for our Services, you will not later be able to cancel your
registration, although you can terminate this Agreement and close
your account under section 22 below.
2. Legality of
Participation in Games.
You may only
participate in the Games (defined below) if you are over 18 years of
age (or such other minimum legal age in the jurisdiction where you
are connecting) and it is legal for you to do so according to the
laws that apply in the jurisdiction from where you are connecting.
You understand and accept that Company is unable to provide you any
legal advice or assurances and that it is your sole responsibility
to ensure that at all times you comply with the laws that govern you
and that you have the complete legal right to play the Games. Any
participation in the Games is at your sole option, discretion and
risk. By playing the Games, you acknowledge that you do not find the
Games or Services to be offensive, objectionable, unfair, or
indecent in any way.
3. Play Money and Real
Money Games.
By registering for the
Services you will be able to access (through our Software - defined
below) both "play money" games and tournaments ("Play Money Games"
or "Play for Free Games" respectively) and "real money" games and
tournaments ("Real Money Games" or "Play for Real Money Games"
respectively), collectively the BelleGrande.com games ("Games"). No
purchase is necessary or required to play the Play Money Games, save
in respect to any cost you may incur to access the Services, charged
by your internet service provider or telecommunications provider,
and you may play the Play Money Games without betting money. The
Company reserves the right to suspend, modify, remove and/or add any
Game in its sole discretion with immediate effect and without notice
and the Company will not be liable for any such action.
4. Registration.
To play at
BelleGrande.com , you will first need to download and install our
Software and register for an account with us (an "Account") by
choosing a unique Account name and password and, entering other
information that we ask for on our registration form such as (but
not limited to) your first and last name, address, email, and
telephone number. You agree to provide only true, complete and
current information, and you further agree to update this information
as necessary to keep it true, complete and current. Our Cashier
Player Registration process will include an opportunity when you
make a deposit for you to confirm or amend any details that you have
submitted during the registration process which are incorrect or you
can contact us at support@BelleGrande.com .
5. True Identity and One Account.
The name on your
Account must match your true and legal name and identity and the
name on your BelleGrande.com Account registration must match the
name on the credit card(s) or other payment accounts used to deposit
or receive monies in your Account. You are prohibited from holding
more than one Account at BelleGrande.com . If you have more than one
(1) Account or Accounts in different names, then you must contact us
immediately to have your Accounts managed so that you only have one
(1). If you have lost your Account name or password, please contact
us for a replacement.
6. Rules and Procedures
of the Games.
You must play the Games
pursuant to the generally accepted casino and poker rules set out in
the Game Rules section, and the procedures specifically set out in
the, the Games Section of the BelleGrande.com web site, including
but not limited to How to Play, Table Stakes, Tournaments,
Tournament Rules, and any other page on BelleGrande.com that
specifically relates to and governs any particular event, game or
tournament. You acknowledge and agree that we will charge a rake on
all Real Money Games, as set out on the Rake and Blind Structure
section of the BelleGrande.com website.
7. Anti-Cheating
Software.
We are committed to
detecting and preventing software programs, which are designed to
enable artificial intelligence ("AI Software") to play on our
Services such as, but not limited to opponent-profiling, player
collusion, cheating software or anything else that we deem enables
you to have an unfair advantage over other players. You acknowledge
that the Company will take measures to detect and prevent the use of
such programs and AI Software using methods (including but not
limited to reading the list of currently running programs on a
player's computer) and you agree not to use any AI Software and/or
any such programs.
8. No Company Employees
or Affiliates.
If you are an officer,
director, employee, consultant, or agent of the Company or one of its
group companies, or suppliers or vendors, you are not permitted to
register with BelleGrande.com or to participate directly or
indirectly in any of the Games (each an "Unauthorized Person").
Similarly, relatives of Unauthorized Persons are not permitted to
register with BelleGrande.com or to participate directly or
indirectly in any of the Games. For these purposes, the term
"relative" shall include (but not be limited to) any of a spouse,
partner, parent, child or sibling.
9. Copyrights and Trade
marks.
All material used by
BelleGrande.com , including but not limited to the Software, images,
pictures, graphics, photographs, animations, videos, music, audio,
text (and any intellectual property rights in and to any of the
same) belong to the Company or one of its group companies and/or our
licensors and is protected by copyright and/or other intellectual
property rights. You obtain no rights in such copyright material or
trade or service marks, and must not use them without the Company's
written permission.
10. Software.
You may install and use
the computer programs we make available from BelleGrande.com
("Software") on a hard disk or other storage device, and make backup
copies of the Software, provided that such use and backup copying is
only for your own personal use for participating in the Games in
accordance with this Agreement, and further, that such installation
and use is made through a computer of which you are the primary
user. The Software's structure, organization, and code are the
valuable trade secrets of the Company and/or its group Companies
and/or its licensors. You obtain no rights to the Software except to
use it in accordance with this Agreement. Save as expressly
permitted by law, you are strictly prohibited from, and agree not to
modify, adapt, translate, reverse engineer, decompile, disassemble,
or otherwise attempt to discover the source code of the Software or
any part of it or to create, publish or distribute derivative works
from the Software. You agree that the Software will not be shipped,
transferred or exported into any country or used in any manner
prohibited by any applicable laws, restrictions or regulations.
11. Shared Games, Table and Database Platform.
The Company reserves
the right, but is not obliged, to run and utilize a shared table,
server and database platform or system ("Shared Game/Table
Platform"), which enables players from BelleGrande.com to play with
players coming into the games, tables, and tournaments from other
website's and brands operating on the same Shared Game/Table
Platform. If a Shared Game/Table Platform is used, you agree that
you may be pooled into these common game/tables, at the Company's
sole discretion, and that to the extent that you breach the terms
and conditions of one site or brand that operates on the Shared
Game/Table Platform, the Company may have you blocked, in part or
full, from the entire system so that you may not play through any
site or brand using or on the Shared Game/Table Platform. Without
limitation to the restriction on having multiple accounts on
BelleGrande.com in section 5, the Company may require that you only
have one account on the Shared Game/Table Platform if the same is
used.
12. Play Money and Real
Money Account Funding.
"Play money" funds have
no value in and of themselves, and are kept separate from "real
money" funds. They are not transferable to a "real money" account,
nor are they redeemable for any currency. To play the Real Money
Games, you will be required to pay funds into your Account by any of
the methods specified from time to time by BelleGrande.com . Such
funds will be deposited into your Account upon actual receipt of
funds by the Company and/or its agents. Minimum and maximum limits
may be applied to the payments into your Account, depending upon
your history with BelleGrande.com , the method of deposit, and other
factors as determined solely by the Company. The Company is not a
bank, and funds are not insured by any government agency. All
payments to and from your Account must be paid in the currencies
available on the Services from time to time and shall not bear
interest and all payments into your Account must be from a payment
source on which you are the named account holder. If permitted, you
may make transfers from your Account to fund another player's
account solely for the purposes of playing the Games, and such
transfers will be subject to the Inter-account Transfer Terms or the
and any other applicable terms where applicable and the restrictions
on cash outs therein.
13. Electronic Service
Provider.
In order to play the
Real Money Games, you will be required to send money to and receive
money from us. The Company may use third party electronic payment
processors and/or financial institutions ("ESP's") to process such
financial transactions. You irrevocably authorize us, as necessary,
to instruct such ESP's to handle Account deposits and withdrawals
from your Account and you irrevocably agree that the Company may
give such instructions on your behalf in accordance with your
requests as submitted using the relevant feature on our website. You
agree to be bound by the terms and conditions of use of each
applicable ESP, in the event or conflict between this Agreement and
the ESP's terms and conditions then this Agreement shall prevail.
14. Bonuses.
We may from time to
time offer you complimentary or bonus amounts to be credited by the
Company into your Account ("Bonus(es)"). Such Bonuses may only be
used in the Games as may be specified when the Bonus is offered to
you and acceptance of any Bonus shall be in accordance with
additional terms and conditions we may make available to you in
respect of each such Bonus offering, and if none, then in accordance
with the bonus release restrictions contained in the relevant offer.
You are not entitled to withdraw any Bonus amounts and you may not
take any cash out from your Account without first complying with the
applicable terms including, without limitation, in respect of any
qualifiers or restrictions.
15. Cash Outs.
Your account balance is
the amount of real money held in your Account to access the Real
Money Games, plus or minus any accrued winnings or losses from
playing the Games, less any rakes or entry fees, less any amounts
previously withdrawn by you or amounts forfeited or reclaimed by the
Company due to any known or suspected fraud or due to deposits or
other transactions rejected or cancelled by your bank or any
relevant third party bank (whether as a result of insufficient
funds, charge-backs or otherwise), any Inactive Account Fees (see
section 16 below) or any sums, which are otherwise deductible or
forfeited under this Agreement ("Account Balance"). Acceptance of
cash out requests are subject to any deposit method restriction,
bonus restrictions and Security Reviews (as set out below) and any
other terms of this Agreement. All amounts you withdraw are subject
to the transaction limits and any processing fees for certain
withdrawal methods that we notify you of before cashing out.
Further, the Company may report and withhold any amount from
winnings in order to comply with any applicable law. All federal,
state, and local taxes due in connection with any winnings awarded to
you are your sole liability. Account Balances cannot be transferred,
substituted or redeemed for any other prize. Payment of funds which
you withdraw shall be made in a manner which the Company selects in
its sole discretion, although we will try to accommodate your
preferences as indicated by you when you register.
16. Inactive Account Fees.
If you do not access
your Account by "logging on" to your Account using your Account name
and password and (i) place a cash wager, or (ii) enter a tournament
with a cash entry fee, or (iii) play a raked hand, for any period of
90 days, then after those 90 days (the "90 day grace period") your
Account (and any related account with any ESP) will be deemed
"Inactive".
If your Account becomes Inactive, then the Company is entitled to
charge you an administrative fee (the "Inactive Account Fee"). The
Company will deduct $5 from your Account Balance on the day
following the end of the 90 day grace period and then every thirty
(30) days thereafter in accordance with the Inactive Account Fee
Schedule.
We will stop deducting the Inactive Account Fee from your Account
Balance if your Account is re-activated.
17. Abusive or
Offensive Language.
Abusive or offensive
language will not be tolerated on the chat boards, Games, or
otherwise by you on BelleGrande.com or with Company staff. Any
violation of this policy will result in a suspension of playing
privileges or such other action as may be reasonably required by the
Company to ensure compliance. In addition, you are not entitled to
make untrue and/or malicious and/or damaging comments with regard to
the Company's operation in any media or forum.
18. Disclosure of
Account name and password.
You agree to keep your
Account name and password secret and confidential and not to allow
anyone else to use it. If you intentionally or unintentionally,
directly or indirectly, disclose your Account name and password to
another person, and such disclosure results in a third party
participating in the Games using your Account name and password,
such participation may be held valid, and you will not be refunded
any resulting losses at BelleGrande.com , regardless of whether or
not the third party had your consent or not. The Company shall not
be required to maintain Account names or passwords although if you
have lost your Account name or password, please contact us for a
replacement. If you misplace, forget, or lose your account name or
password because of anything other than Company's error, the Company
shall not be liable.
19. Fraudulent Activities and Prohibited Transactions.
The Company has a zero
tolerance policy towards inappropriate play and fraudulent activity.
If, in the Company's sole determination, you are found to have
cheated or attempted to defraud the Company or any other user of any
of the Games in any way including but not limited to game
manipulation or payment fraud, or if the Company suspects you of
fraudulent payment, including use of stolen credit cards, or any
other fraudulent activity (including any charge back or other
reversal of a payment) or prohibited transaction (including money
laundering), the Company reserve's the right to suspend and/or close
your Account and to share this information (together with your
identity) to other online gaming sites, banks, credit card
companies, and appropriate agencies.
20. Security Review.
To maintain a high
level of security and integrity in the system, the Company reserves
the right to conduct a security review at any time to validate your
identity, age, the registration data provided by you, to verify your
playing of the Games and your financial transactions for potential
breach of this Agreement and of applicable law. As such you
authorize us and our agents to make any inquiries of you and for us
to use and disclose to any third party we consider necessary to
validate the information you provide to us or should provide to us
in accordance with this Agreement, including but not limited to,
ordering a credit report and/or otherwise verifying the information
against third party databases. In addition, to facilitate these
security reviews, you agree to provide such information or
documentation as the Company, in its unfettered discretion, may
request.
21. Forfeiture & Account Closure.
21.1 THE COMPANY
RESERVES THE RIGHT, IN ITS UNFETTERED DISCRETION AND IN RELATION TO
YOUR ACCOUNT, ANY RELATED ESP ACCOUNT, ANY ACCOUNTS YOU MAY HAVE
WITH OTHER SITES AND/OR CASINOS AND/OR SERVICES OWNED OR OPERATED BY
OR ON BEHALF OF THE COMPANY AND ANY SERVICES THAT SHARE THE SHARED
GAME/TABLE PLATFORM, TO WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR
ACCOUNT, AND RECOVER ANY PAY-OUTS, BONUSES AND WINNINGS IF:
(i) You are in breach of any term of this Agreement;
(ii) The Company should become aware that you have played at any
other online gaming site or services and are suspected of fraud,
collusion or unlawful or improper activity;
(iii) You have "charged back" or denied any of the purchases or
deposits that you made to your Account;
(iv) If you become bankrupt or analogous proceedings occur anywhere
in the world.
21.2 If after a
Security Review (see section 20 above) has been performed you have
either:
(i) Been found not to have been in compliance with this Agreement;
or
(ii) Not provided responses satisfactory to Company in its sole
discretion within any reasonable timeframe specified in a security
review request or (where none has been specified 30 days from the
sending or making of the request); then ANY WITHHELD ACCOUNT
BALANCES WILL BE DEEMED FORFEITED AND YOUR ACCOUNT CLOSED.
22. Termination.
You agree to hold the
Company, its employees, officers, directors, licensees, licensors,
affiliates, and subsidiaries harmless and further agree to fully
indemnify them from any and all costs, expenses, liabilities and
damages whatsoever that may arise as a result of your breach of this
Agreement.
23. Indemnity.
i. YOUR ACCESS TO
BelleGrande.com , DOWNLOAD OF THE SOFTWARE AND PARTICIPATION IN THE
GAMES IS AT YOUR SOLE OPTION, DISCRETION AND RISK. THE COMPANY SHALL
NOT BE LIABLE FOR COMPUTER MALFUNCTIONS OR ATTEMPTS BY YOU TO
PARTICIPATE IN THE GAME BY METHODS, MEANS OR WAYS NOT INTENDED BY
THE COMPANY.
ii. THE SERVICES, WEBSITE, GAMES AND THE SOFTWARE ARE PROVIDED TO
YOU "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED
(WHETHER BY LAW, STATUTE OR OTHERWISE), INCLUDING BUT NOT LIMITED
TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR
NON-INFRINGEMENT OF APPLICABLE LAWS AND REGULATIONS. THE COMPANY
DOES NOT WARRANT THE FUNCTIONS CONTAINED IN THE SERVICES, THE GAMES
OR THE SOFTWARE WILL MEET YOUR REQUIREMENTS, NOR THAT THEIR
OPERATIONS WILL BE UNINTERRUPTED OR ERROR FREE.
iii. THE ENTIRE RISK AS TO THE USE QUALITY AND PERFORMANCE OF THE
SERVICES, THE GAMES AND THE SOFTWARE BY YOU LIES WITH YOU.
iv. THE COMPANY'S MAXIMUM LIABILITY TO YOU OR ANY THIRD PARTY
ARISING OUT OF THIS AGREEMENT OR YOUR USE OF THE SERVICES, THE GAMES
OR THE SOFTWARE, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING
NEGLIGENCE) OR OTHERWISE, WILL BE LIMITED TO THE AMOUNT, IF ANY, YOU
HAVE PAID IN RAKES IN RELATION TO BelleGrande.com IN THE PREVIOUS 12
MONTHS.
v. THE COMPANY WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT,
PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES,
COSTS AND EXPENSES IN CONNECTION WITH OR ARISING OUT OF THIS
AGREEMENT OR YOUR USE OF THE SERVICES THE GAMES, OR THE SOFTWARE,
HOWEVER THEY ARISE, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING
NEGLIGENCE) OR OTHERWISE, EVEN IF THE COMPANY RECEIVED PRIOR NOTICE
OF THE POSSIBILITY OF SUCH DAMAGE.
vi. IN NO EVENT, SHALL COMPANY BE LIABLE FOR ANY MALFUNCTIONS OF THE
SOFTWARE, BUGS OR VIRUSES, RESULTING IN LOST DATA OR ANY OTHER
DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE. FURTHER, COMPANY IS
NOT REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORK AND/OR SYSTEMS.
vii. TO THE EXTENT THAT THE COMPANY MAY NOT, AS A MATTER OF LAW,
DISCLAIM ANY LIABILITY OR EXCLUDE ANY IMPLIED WARRANTY, THE SCOPE
AND DURATION OF SUCH WARRANTY OR LIABILITY SHALL BE THE MINIMUM
PERMITTED UNDER APPLICABLE LAW.
viii. NOTHING IN THIS AGREEMENT WILL OPERATE SO AS TO EXCLUDE ANY
LIABILITY THE COMPANY MAY HAVE IN RESPECT OF FRAUD OR DEATH OR
PERSONAL INJURY CAUSED BY THE COMPANY'S NEGLIGENCE.
25. Settlement of
Disputes.
You fully accept and
agree that random number generator ("RNG") software will determine
the shuffling and dealing of cards and other randomly generated
events required in the Games. If there is a discrepancy between the
result showing on the Software (as installed and operated on your
hardware) and our server, the result showing on our server shall
govern the result of the Game. Moreover, you understand and agree
that (without prejudice to your other rights and remedies) the
Company records shall be the final authority in determining the
terms of your participation in the Games, the activity resulting
there from and the circumstances in which they occurred.
26. Notices.
If you have any dispute
with regard to any outcome in the Games or any other activity at
BelleGrande.com , you must submit your complaint to Company in
writing within fourteen (14) days of the incident by email to
support@BelleGrande.com
. Any notice we give to you (save as otherwise set out herein) will
be sent to the email address that you provided when you registered
your Account. It is your responsibility to give us notice of any
changes to this address and regularly check your email account for
emails from the Company.
27. Governing Law.
This Agreement shall be
governed by and construed in accordance with the laws of Costa Rica
without giving effect to conflicts of law principles. You
irrevocably agree to submit, for the benefit of the Company, to the
exclusive jurisdiction of the courts of Costa Rica for settlement of
any disputes or matters arising out of or concerning this Agreement
or its enforceability. If any part of this Agreement is found to be
invalid, illegal, or unenforceable in any respect, it will not affect
the validity of the remainder of the Agreement, which shall remain
valid and enforceable according to its terms.
28. Assignment.
We reserve the right to
transfer, assign, sublicense or pledge this Agreement, in whole or
in part, to any person without notice and you will be deemed to
consent to such assignment. You may not assign, sublicense, or
otherwise transfer or in any manner whatsoever any of your rights or
obligations under this Agreement.
29. Third Party Rights
Except insofar as this
Agreement expressly provides that a third party may in their own
right enforce a term of this Agreement, a person who is not a party
to this Agreement has no right under local law or statute to rely
upon or enforce any term of this Agreement but this does not affect
any right or remedy of a third party, which exists or is available
other than under local law or statute.
30. Entire Agreement,
Modification and Amendments.
You fully understand
and agree to be bound by this Agreement and as modified and/or
amended by the Company from time to time. The Company may amend this
Agreement at any time by publishing the modified Agreement on the
relevant page of BelleGrande.com or any place through which you
access the Services. Any such modification will take effect
immediately upon notification and in any event within 30 days of
publication. If any modification is unacceptable to you, your only
recourse is to terminate this Agreement. Your continued use of the
Software following notification or as the case may be such 30 day
period will be deemed binding acceptance of the modification. It is
your sole responsibility to review this Agreement and amendments
hereto each time you play. This Agreement and the documents referred
to herein represent the complete and final agreement between you and
the Company and supersede any and all prior agreements between you
and the Company.
PLEASE PRINT THIS PAGE
AND STORE FOR YOUR FUTURE REFERENCE. IN ADDITION, WE SUGGEST THAT
YOU PRINT AND STORE ALL TRANSACTION RECEIPTS AND GAME RULES AS
APPLICABLE TO YOUR ACTIVITIES.
PRIVACY POLICY
At BelleGrande.com , we
respect your privacy and are committed to protecting your personal
information. We have created this Privacy Policy to let you know
what information we collect when you use the BelleGrande.com web
site and online service (collectively, the "Service"), why we
collect this information and how we use the collected information.
We may periodically
make changes to this Privacy Policy that we will notify to you by
posting the modified terms on the website and we advise you to
revisit this Privacy Policy regularly.
1. Information
Collected. We consider information that may be used to identify an
individual, including, but not limited to, first and last name date
of birth, credit card information, home or other physical address,
email address, phone number or other contact information to be
"Personal Information". You may be asked to provide Personal
Information when you use our web site, register for an Account or to
use the Service. The Personal Information that we collect may
include information such as: contact information (including
telephone number), shipping information, billing information,
transaction history, web site usage preferences, and feedback
regarding the Service. This information is held by us on servers
based in Costa Rica and elsewhere from time to time. In addition,
when you interact with the Service, our servers keep an activity log
unique to you that collects certain administrative and traffic
information including: source IP address, time of access, date of
access, web page(s) visited, language use, software crash reports
and type of browser used which are essential for the provision of
and the quality of the Service. We do not collect Personal
Information about you on the Service without your knowledge.
2. Means of Collecting
& Processing Data. We may automatically collect certain data as
discussed above and receive Personal Information about you where you
provide such information through the Service or other communications
and interactions with BelleGrande.com . We may also receive Personal
Information from online vendors and service providers that refer you
to the BelleGrande.com site, and from customer lists lawfully
acquired from third party vendors. In addition, we may engage the
services of third-party service providers to provide technical
support, process your online transactions and maintain your online
Accounts. We will have access to any information you provide to such
vendors, service providers and third-party e-commerce services and
we will use the Personal Information as set out in section 3 below.
This information may be disclosed only to our staff and to third
parties involved in the completion of your transactions or in
support of your use of the Service as set out in section 3 below. We
take steps to ensure that our arrangements with third party service
providers and online vendors protect your privacy.
3. Information Use. We
use the Personal Information we collect from you to deliver our
Service, to provide customer support, to undertake necessary
security and identify verification checks, to process any of your
online transactions, meet certain business requirements and for any
other purpose related to the operation of the Service. Your Personal
Information may also be shared with our affiliates, subsidiaries,
agents and suppliers in order to provide the Service and provide you
with promotional offers and information regarding BelleGrande.com
and those of our group companies. From time-to-time, we may request
information from you via surveys or contests. Participation in these
surveys or contests is completely voluntary, and, therefore, you
have the choice of whether or not to disclose such information.
Information requested may include contact information (such as name,
correspondence address and telephone number), and demographic
information (such as zip or postal code or age). If you choose to
participate in a survey or contest and win, by accepting any contest
prize or winnings from us, you consent to use of your name and
likeness for advertising and promotional purposes without additional
compensation, except where prohibited by law. Unless you have
elected not to receive promotional information, we may also use your
Personal Information (including your email address and phone number)
to provide you with information regarding any similar products,
services and promotions, including other online gaming products of
ours and our affiliates such as online casino and bingo services. We
will not sell, lease or share your Personal Information except as
set forth in this Privacy Policy.
4. Certain Excluded
Disclosures. We may disclose your Personal Information if required
to do so by law, or if we believe in good faith that such action is
necessary to: (1) comply with any legal process served on us, the
BelleGrande.com website or the Service; (2) protect and defend our
rights or property; or (3) act to protect the personal safety of
users of the Service or the public. If, in our sole determination,
you are found to have cheated or attempted to defraud
BelleGrande.com or any other user of the Service in any way
including but not limited to game manipulation or payment fraud, or
if we suspect you of fraudulent payment, including use of stolen
credit cards, or any other fraudulent activity (including any charge
back or other reversal of a payment) or prohibited transaction
(including money laundering), we reserve the right to share this
information (together with your identity) with other online gaming
sites, banks, credit card companies, and appropriate agencies.
5. Access. You may "opt
out" of receiving any promotional communications either by choosing
to opt out where such option is made available on the
BelleGrande.com website or the Service or in an email you receive
from us, or at any time by sending an email to support@BelleGrande.com
. In addition you may contact us if you: 1). want to confirm the
accuracy of the Personal Information we have collected about you;
2). would like to update your Personal Information or delete your
Personal Information; and/or 3). have any complaint regarding our
use of your Personal Information. If requested, we will change any
information you have provided to us or mark any information to
prohibit future use, provided that you provide evidence as we may
reasonably require for such changes.
6. Cookies. Cookies are
small text files that are stored on your computer or equipment when
you visit certain online pages that record your preferences. We use
cookies to track use of the BelleGrande.com site. We also may use
cookies to monitor traffic to the site, improve the Service and make
it easier and/or more relevant for your use. You have the ability to
accept or decline cookies. Most online browsers automatically accept
cookies, but if you prefer you can usually modify your browser
setting to decline cookies. If you choose to decline cookies, you
may not be able to fully experience the interactive features of the
BelleGrande.com online sites.
7. Consent to Use of
Electronic Service Providers. In order to play Real Money games on
the Service, you will be required to send money to and receive money
from us. We may use third party electronic payment processors and/or
financial institutions ("ESP's") to process such financial
transactions. By accepting this Privacy Policy, you consent to
Personal Information necessary for the processing of transactions
being shared with ESP's, including where necessary the transfer of
information outside of your country. We take steps to ensure that
our arrangements with ESP's protect your privacy.
8. Consent to Security
Review. We reserve the right to conduct a security review at any
time to validate your identity, age, the registration data provided
by you and to verify your use of the Service and your financial
transactions for potential breach of our Terms and Conditions and of
applicable law. By accepting this Privacy Policy, you authorize us,
our staff, affiliates, subsidiaries, agents, and suppliers to use
your Personal Information and to disclose your Personal Information
to third parties for the purposes of validating the information you
provide to us in the course of using the Services, including where
necessary the transfer of information outside of your country.
Security reviews may include but are not limited to ordering a
credit report and/or otherwise verifying the information you provide
against third party databases. In addition, to facilitate these
security reviews, you agree to provide such information or
documentation as we may request.
9. Consent to Use of
Anti-Cheating Software. Our software package used to access and use
the Service contains certain features designed to detect use of
automated programs that enable artificial (non-human) intelligence
to play on our site. Use of such "bot" software programs violates
our Terms and Conditions where we deem it detrimental to other
players. By installing our software and using the Service, you
consent to our software performing the functions described in this
section. Our software may perform any or all of the following
functions in order to detect the use of illicit automated programs
and ensure that we maintain a "cheat free" environment for all
users: (1) scan your list of active software applications while you
are using the Service, (2) scan your list of active processes while
you are using the service, (3) scan the files in your
BelleGrande.com -related program folders to ensure that only
?non-hacked? versions of our software are being used. If any of the
foregoing processes reveals a suspect application or process, our
software may (1) scan the files associated with the suspect
application or process and compile a composite mesh (i.e. a profile
that characterizes the files associated with the application or
process) to be matched against profiles for known illicit automated
programs, and (2) capture a screen shot of your desktop or
navigation pages, and transmit these to BelleGrande.com for review.
Our software will not perform any random search of large portions of
your hard drive or equipment other files, and will not transmit any
information to us or to any third party other than the information
necessary to identify use of illicit automated program as described
above. Our software will not alter any files or information on your
computer or other equipment, and will not interfere with the
operation of any of your applications. You may terminate use of our
software at any time by uninstalling the BelleGrande.com software
package.
10. Security. We
understand the importance of information security and the techniques
needed to secure information. We store all of the Personal
Information we receive directly from you in a password-protected
database residing within our secure network behind active
state-of-the-art firewall software. The BelleGrande.com online site
and the Service supports SSL Version 3 with 128 bit encryption. We
take steps to ensure our subsidiaries, agents affiliates, and
suppliers also employ adequate levels of security.
11. Protection of
Children. The Service is not intended for or directed to persons
under the age of 18. Any person who provides their information to us
through any part of the Service represents to us that they are 18
years of age or older. It is our policy to endorse the Children's
Online Privacy Protection Act of 1998 and to use our best efforts to
comply with that Act. This may involve us having to access and
verify your Personal Information. If we become aware that a minor
has attempted to or has submitted personal information via the
online site, we will not accept this information and will take steps
to remove such information from our records.
12. International
Transfers. Personal Information collected on the Service may be
stored and processed in any country in which we or our affiliates,
suppliers, subsidiaries or agents maintain facilities, and by using
the Service, you consent to any transfer of information outside of
your country (including to third countries which may not have been
assessed as having adequate privacy laws). Nevertheless, we take
steps to ensure that our affiliates, agents, subsidiaries and
suppliers comply with our standards of privacy regardless of their
location.
13. Third-Party
Practices. We cannot ensure the protection of any information or
images that you provide to a third-party online site that links to
or from the BelleGrande.com website or any information collected by
any third party administering our affiliate program or any other
program, since these third-party online sites are owned and operated
independently of us. Any information collected by these third
parties is not governed by this Privacy Policy, but by the privacy
policy, if any, of such third party. If you have questions about a
third party's information practices, please read its privacy policy.
We assume no responsibility or liability whatsoever for the
practices, actions or policies of such third parties, and is not
responsible for the content or privacy practices of such online
sites.
14. Legal Disclaimer.
The Service operates "AS-IS" and "AS-AVAILABLE", without liability
of any kind. We are not responsible for events beyond our direct
control. Because of the complex and constantly changing nature of
our technology and business, we cannot guarantee nor do we represent
that there will be error-free performance regarding the privacy of
your Personal Information, and we will not be liable for any
indirect, incidental, consequential or punitive damages relating to
the use or release of Personal Information.
15. Merger. If we
should ever file for bankruptcy or be acquired by a third party,
merge with a third party, sell all or part of our assets, or
otherwise transfer substantially all of our relevant assets to a
third party, we are entitled to share the Personal Information and
all other information you have provided through the Service to
potential and subsequent business and merger partners.
16. Consent to Privacy
Policy. By clicking "Yes" during the registration process or by your
continued use of the Service following the posting of this Privacy
policy (as applicable) you agree to this Privacy Policy. This is our
entire and exclusive Privacy Policy and it supersedes any earlier
version. This Privacy Policy should be read in conjunction with our
Terms and Conditions, and any additional applicable terms posted on
our online sites. We may periodically make changes to this Privacy
Policy that we will notify to you by way of posting the modified
terms on the online sites and we advise you to revisit the Privacy
Policy regularly.
Casino Terms and
Conditions
These Terms and
Conditions apply to, and are binding upon you if you participate at
the BelleGrande.com Casino
These Terms and
Conditions replace any pre-existing Terms and Conditions that
appeared on this Casino Website.
In these Terms and
Conditions:
-
"Account" means a
unique Account that has been issued by the Casino;
-
This "Agreement"
means these Terms and Conditions;
-
The "Casino" means
the casino situated at the Casino Website and owned and/or
operated by us;
-
"Casino Website"
means www.BelleGrande.com, or any derivative thereof;
-
"Charge-back" means
when you, or a credit card issuing bank, or any other third
party payment solutions provider effects a reversal of charges
in relation to your credit card or third party purchase
transaction;
-
"Closed Account
Player" means a Player who has a Closed Player Account;
-
"Closed Player
Account" means an Account that has been closed, deregistered or
excluded by either us or you;
-
"Dormant Account"
means an Account that has been inactive for a period of 6 (six)
months or more;
-
"Dormant Player"
means a Player who has a Dormant Account;
-
"Guest Player"
means a Player who utilizes free-play casino credits with no
monetary value to place wagers at the Casino;
-
"Participate"
means, without limitation, any of the conduct described in 4.1.1
to 4.1.7 below and visiting the Casino Website and/or playing
any games offered by the Casino at the Casino and/or utilizing
the Casino and/or Casino Website and/or the Software in any
manner whatsoever;
-
"Player/s" mean(s)
a Real Player and/or a Guest Player and/or a Dormant Player
and/or a Closed Account Player;
-
"Real Player" means
a Player who utilizes his own money to place wagers at the
Casino;
-
The "Service" means
the availability to, and provision of Software that enables you
to gamble at the Casino using the Internet;
-
"Software" means
any software owned by or licensed to us that must be downloaded
in order for you to participate at the Casino and/or any Flash
Games versions of the software that do not need to be
downloaded;
-
"we/us/our" means
www.BelleGrande.com, the owners and operators of the Casino
Website and/or its group companies;
-
"Your Jurisdiction"
means the jurisdiction in which you are domiciled, reside or
work.
1.1.
Participation
1.1.1. Participation at
the Casino is at your sole option, discretion, and risk.
1.1.2. You are solely
responsible for ascertaining whether it is legal in Your
Jurisdiction to participate at the Casino.
1.1.3. You may only
participate at the Casino if it is legal for you to do so within
Your Jurisdiction.
1.1.4. In addition to
the provisions of 1.1.3 above, you may only participate at the
Casino if you have attained the legal age of majority within Your
Jurisdiction.
1.1.5. We do not
warrant the legality of your participation at the Casino in terms of
the laws of Your Jurisdiction.
1.1.6. We have the
right to request you to furnish us with proof of your identity and
age as a condition precedent to us allowing you to participate at
the Casino.
1.1.7. You hereby
authorize us and our designated agents, as and when we require, to
confirm your identity and your right to use the monies that you
wager at the Casino.
1.2. Your
Warranties
1.2.1. You warrant and
represent and we enter into this Agreement on the basis of such
representations and warranties, that you:
1.2.1.1. Are legally
able to participate in the Casino within Your Jurisdiction;
1.2.1.2. Are an
"adult", having attained the age of majority within your
Jurisdiction;
1.2.1.3. Shall not
allow any third party (in particular, but without limitation, any
minor/s) to, directly or indirectly, use your Account/s that you
hold at the Casino, utilize the Software or accept a prize from the
Casino;
1.2.1.4. Have furnished
us with personal details that are valid, accurate and complete in
each and every respect, and that you shall advise us immediately via
e-mail should such details change;
1.2.1.5. Are the true
and lawful owner of the monies that you wager at the Casino and/or
that you are duly and properly authorized to utilize such monies for
the aforementioned purposes;
1.2.1.6. Shall not
deposit nor wager any monies at the Casino that are derived in any
manner whatsoever from illegal activities contemplated in 1.5 below;
1.2.1.7. Shall pay all
monies owed to the Casino and in respect of payment shall not
charge-back, and/or deny or reverse or countermand any such
payments; and
1.2.1.8. Have read and
understood these Terms and Conditions.
1.3. Refusal to
Register, Deregistration & Exclusion
1.3.1. We may refuse to
register you as a Player or elect to deregister and exclude you as a
Player from the Casino at any time and for any reason whatsoever.
1.3.2. You acknowledge
hereby that the Casino is not obliged to give you prior notice of
its decision to refuse, deregister or exclude you, nor to furnish
you with any reasons for such decision.
1.4.
Consequences of Deregistration or Exclusion
1.4.1. If we deregister
or exclude you from the Casino we shall have the right to:
1.4.1.1. Withhold
payment to you of any contested funds whether such contested funds
are purchases, refunds, bonuses, free monies, casino credits,
payouts or the like; and/or
1.4.1.2. Exclude you
from all or any other Casinos in the group of Casinos of which the
Casino is a member; and/or
1.4.1.3. Solely
determine what criteria you shall have to meet in order to establish
a New Account at the Casino; and/or
1.4.1.4. In the case of
fraudulent, illegal or similar misconduct by you, furnish any
relevant information about you to an intra-group database recording
such mischief. You hereby irrevocably authorize us to do so in our
absolute discretion.
1.5. Money
Laundering
1.5.1. It is recorded
that some jurisdictions have strict laws on money laundering that
may impose an obligation upon us to report you to the federal or
local authorities within such jurisdictions if we know, suspect or
have reason to suspect that any of your transactions, amongst other
things, involve funds derived from illegal activities or are
intended to conceal funds derived from illegal activities or involve
the use of the Casino to facilitate criminal activity.
1.5.2. If we have
knowledge or suspicion envisaged in 1.5.1 above we may:
1.5.2.1. Immediately
suspend, deregister or terminate your Account at the Casino; and/or
1.5.2.2. at our sole
discretion, not refund to you any funds held in such Account; and/or
1.5.2.3. Exclude you
from all or any other Casinos and/or Poker Rooms in the group of
Casinos of which the Casino is a member; and/or
1.5.2.4. Furnish any
relevant information about you to an intra-group database recording
such mischief. You hereby irrevocably authorize us to do so in our
absolute discretion.
1.5.3. We reserve the
right to report you to the aforementioned federal or local
authorities should we, in our absolute discretion, determine that we
are obliged, by law, to do so.
1.5.4. In order to
assist in the prevention of money laundering:
1.5.4.1. No cash shall
be accepted to fund any Account at the Casino;
1.5.4.2. No substantial
and/or exceptional cash-ins individually and cumulatively shall be
made unless notarized facsimile copies of at least 2 (two) of the
following are received:
1.5.4.2.1. Most recent
bank statement for the bank account from which your wagers have been
paid;
1.5.4.2.2. Driver's
license;
1.5.4.2.3. Social
security card or a similar document; or
1.5.4.2.4. Current and
valid passport.
1.6. Publicity
1.6.1. If, whilst
playing at the Casino, you win a sum of money or any other prize
regarded by the Casino as worthy of publicity, you agree to make
yourself available for any event of such a nature arranged by the
Casino. The Casino will do its utmost to protect your privacy at all
times.
1.6.2. Without
derogating from the generality of clause 1.6.1 above, you hereby
grant us the right to use your first name in any publicity about
your win mentioned above.
1.6.3. For further
information on our privacy policy please see the relevant link on
this Casino Website.
The Service
2.1. The Service and
the Software are provided "as is". We make no warranty or
representation, whether express or implied, in relation to the
satisfactory quality, fitness for purpose, completeness or accuracy
of the Service or the Software.
2.2. We shall not be
liable for computer malfunctions, failure of telecommunications
service or Internet connections nor attempts by you to participate
in games by methods, means or ways not intended by us.
2.3. We cannot
guarantee that the Service will never be faulty but we will correct
reported faults as soon as we reasonably can. If a fault occurs you
should report the fault by e-mail or in writing to Customer Support.
2.4. Although we shall
take all reasonable measures to ensure that the Software and files
are free from computer viruses we cannot and do not guarantee that
the Software and files are free of such problems. It is your
responsibility to protect your systems and have in place the ability
to reinstall any data or programs lost due to a virus.
2.5. We may temporarily
suspend the whole or any part of the Service for any reason at our
sole discretion. We may, but shall not be obliged to, give you as
much notice as is reasonably practicable of such suspension. We will
restore the Service, as soon as is reasonably practicable, after
temporary suspension.
2.6. In the event of a
Casino system malfunction all bets are void.
2.7. In accordance with
clause 4.2 below, we will not be liable to you for any loss that you
may incur as a result of such suspension or delay.
Shared
Environments
We may impose any
limits or conditions that we, in our sole discretion, deem fit on
any persons who open or attempt to open Accounts at the Casino where
such Accounts originate from environments where computers are, or
the environment is shared.
Indemnity &
Limitation of Liability
4.1. You indemnify and
hold harmless the Casino, its directors, officers, employees,
shareholders, agents, and affiliates, the ultimate parent and parent
companies of the Casino, and any of its subsidiaries against any and
all costs, expenses, liabilities and damages (whether direct,
indirect, special, consequential, exemplary or punitive, or other)
arising from any participation by you at the Casino.
4.1.1. Visiting, use or
re-use of this Casino Website;
4.1.2. Use or re-use of
any materials at, or obtained from, this Casino Website or any other
source whatsoever;
4.1.3. Entry, use or
re-use of the Casino Website server;
4.1.4. Facilitating or
making a deposit into your Account at the Casino;
4.1.5. Wagering or
gaming at the Casino;
4.1.6. Acceptance and
use of any win or prize at or from the Casino;
4.1.7. Use or re-use of
the Casino software, whether downloaded from the Casino Website or
by any other means or through any other medium.
4.2. In no
circumstances whatsoever shall the Casino, its directors, officers,
employees, shareholders, agents and affiliates, the ultimate parent
and parent companies, of the Casino and any of its subsidiaries be
liable to you in contract, tort, negligence or otherwise, for any
loss or damage howsoever arising from any cause whatsoever, whether
direct or indirect, or for any amounts whatsoever (even where we
have been notified by you of the possibility of such loss or
damage).
Promotions & Competitions
5.1.We may, from time
to time, offer you bonus money as a player at BelleGrande.com
Casino. Details of bonus promotions will appear on our website or be
forwarded to you directly by Email. In this regard, we reserve the
right to alter or cancel a bonus promotion at any time.
5.2. Bonus money
received in any promotion can be freely used at BelleGrande.com
Casino. All bonuses, unless otherwise stated, do not pay out in, or
add to the cumulative jackpot of any progressive games. Various
casino games shall be deemed to have individual risk factors.
BelleGrande.com, unless specifically stated in advertised promotions
or postings, reserves the right to further assess additional
roll-over requirements. The following games are deemed to have less
risk to the player and requires 2X the minimum, or posted roll-over:
Roulette, Casino War, FSC, Let'em Ride, Red Dog, Pai Gow, Sic Bo, 3
card Poker, Trente Quarante. The following games are deemed to have
less risk to the player and requires 10X the minimum, or posted
roll-over: Baccarat, Carribean Stud, Craps, Blackjack Switch, Single
and Multi-hand Blackjack. BelleGrande.com Casino reserves the right
to add or delete any aforementioned games, or adjust the risk factor
of any game(s) without notice.
5.3. Bonus Policy
applies to all events or promotion funds received in excess of
regular payouts. These competitions and promotions may have separate
terms, conditions, and rules that are competition or promotion
specific.
5.4. In the event of
conflict between these terms and conditions, and the promotion or
competition specific terms and conditions, the promotion or
competition-specific terms, and conditions shall prevail, but only to
the extent that the terms and conditions conflict with one another.
5.5. All Bonuses must
be wagered at our Casino within one month of being credited to a
Member's Account. Any Bonuses not used within this time period will
be automatically revoked.
5.6. BelleGrande.com
Casino reserves the right to withhold the amount of any Bonus from a
Member's Cash Out. In the event of abuse, we reserve the right to
discontinue the Member's Casino Membership, and to prevent the Member
from accessing the Casino in the future.
Rules of Play
6.1. In addition to
these Terms and Conditions certain Rules of Play shall apply to you,
and be binding upon you in respect of your participation at the
Casino.
6.2. You hereby agree
to be bound by the aforementioned Rules of Play as if they were
specifically incorporated into these Terms and Conditions.
Intellectual
Property
7.1. We hereby grant
you a revocable, non-exclusive, non-transferable right to use the
Casino Website, and the Software, and all content derived from the
Casino Website and the Software, including copyright and all
intellectual property rights therein, in connection with the Service
in accordance with these Terms and Conditions.
7.2. You acknowledge
and agree that all copyright, trademarks and all other intellectual
property rights in all material or content supplied as part of the
Casino Website, and the Software shall remain at all times vested in
us or our licensors. You are permitted to use this material only as
expressly authorized by us or our licensors.
7.3. You acknowledge
and agree that the material and content contained within the Casino
Website, is made available for your personal non-commercial use only,
and that you may download such material and content, onto only one
computer hard drive for such purpose. Any other use of such material
and content is strictly prohibited. You agree not to (and agree not
to assist or facilitate any third party to) copy, reproduce,
transmit, publish, display, distribute, commercially exploit, tamper
with, or create derivative works of such material and content.
General
8.1. Amendment
8.1.1. The Casino may,
without notice to you, amend, alter, delete, interlineate, or add to
("Changes") these Terms and Conditions, the promotion or
competition-specific Terms and Conditions, or Rules of Play at any
time whatsoever.
8.1.2. These Changes
shall become effective, and you shall be bound by these Changes,
immediately upon their posting on the Casino Website.
8.1.3. You agree to
regularly review these Terms and Conditions, promotion or
competition-specific Terms and Conditions, and the Rules of Play
regularly in order to assess whether any Changes have been made.
8.2.
Eligibility
The Casino's employees,
subsidiaries, and affiliates connected to any referral programs
linked to the Casino, advertising or other agencies, licensees,
licensors, distributors, and their other associated, or affiliated
companies or, in the case of individuals, the immediate family of
such individuals, are not eligible to participate at the Casino as a
Real Player if not previously accorded with one of entities above
mentioned and the Casino.
8.3.
Severability
If any part of these
Terms and Conditions is deemed unlawful, void or for any reason
unenforceable, then that part shall be deemed to be severable from
the rest of these Terms and Conditions, and shall not affect the
validity and enforceability of the remaining provisions of these
Terms and Conditions. In such cases, the part deemed invalid or
unenforceable, shall be amended in a manner consistent with
applicable law to reflect, as closely as possible, our original
intent.
8.4. Non-Waiver
No indulgence granted
by the Casino to you should be construed as a waiver of any of our
or the Casino's rights in terms of these Terms and Conditions.
8.5. Third
Parties
Unless otherwise
expressly stated, nothing in these Terms and Conditions shall create
or confer any rights on any persons not party to these Terms and
Conditions.
8.6. Assignment
We reserve the right to
transfer, assign, sub-license or pledge, in whole or in part, any of
the rights and obligations granted to or imposed upon us by these
Terms and Conditions. You may not transfer, assign, sub-license or
pledge any of the rights and obligations granted to or imposed upon
you by these Terms and Conditions.
8.7. Whole
Agreement
Unless the context
otherwise indicates, these Terms and Conditions set out the entire
agreement between us, and supersede all prior oral or written
agreements, arrangements or understandings between us. You
acknowledge that you are not relying on any representation,
agreement, term, or condition that is not set out in this Agreement.
8.8.
Interpretation
In this Agreement the
headings are used for convenience only and shall not affect its
interpretation. References to persons shall include incorporated and
unincorporated persons; references to the singular include the
plural and vice versa; and references to the masculine include the
feminine.
8.9. Applicable
Law & Jurisdiction
The validity,
construction and performance of this Agreement shall be governed by
Costa Rican law or third party arbitration.
BelleGrande.com
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